At Maze Streetwear (https://mazestw.in), we ensure every garment is handled, inspected, and dispatched with precision. This Shipping & Delivery Policy outlines the terms, timelines, transit fees, and procedures governing all orders placed on our website.
1. Serviceable Areas & Coverage
Domestic Indian Network Coverage
We currently process and ship orders across the Republic of India to all domestic pincodes supported by our logistics aggregators and national courier partners (including Delhivery, Blue Dart, DTDC, and India Post).
INTERNATIONAL SHIPMENTS ADVISORY
Note: We do not process international shipments at this time. All orders must be bound for a verifiable Indian domestic pincode. Orders with international delivery coordinates will not be authorized for dispatch.
2. Order Processing & Dispatch Timelines
24 to 48 Hours Dispatch Window
Dispatch Window: Verified prepaid orders are processed, packed, and handed over to courier carriers within 24 to 48 business hours following successful payment authorization.
Our fulfillment and warehousing team operates Monday to Saturday (10:00 AM – 6:00 PM IST).
Orders placed on Saturday afternoon, Sunday, or public/gazetted holidays are queued and processed on the following business day.
3. Estimated Delivery Timelines
Once your order has been dispatched from our fulfillment facility, estimated delivery transit windows across Indian regions are as follows:
| Destination Region & Tier | Coverage Examples | Transit Window |
|---|---|---|
| Tier 1 & Metro Cities | Delhi NCR, Mumbai, Bengaluru, Kolkata, Chennai, Hyderabad | 2 to 4 Business Days |
| Tier 2 & Tier 3 Regional Cities | State capitals, major commercial districts, and urban regional centres | 4 to 7 Business Days |
| Northeast, J&K & Remote Regional Pincodes | Northeastern states, Jammu & Kashmir, Ladakh, island union territories, and rural interior pin codes | 6 to 9 Business Days |
Disclaimer: Delivery timeframes are logistics partner estimates. Unforeseen courier disruptions, adverse weather conditions, local holidays, or high-volume festive rushes may cause minor transit variations beyond our direct control. Our support team actively assists in monitoring and resolving delayed consignments.
4. Shipping Charges & Thresholds
We offer Complimentary Free Standard Shipping across India on all prepaid orders placed on mazestw.in.
All applicable shipping charges and promotions are clearly displayed and calculated in the order summary on the checkout page prior to final payment completion.
The price displayed at final checkout is all-inclusive. You will never be asked to pay additional transit levies or courier cash surcharges at your doorstep.
5. Tracking Your Shipment
Upon parcel handover to the carrier, an automated dispatch notification is sent to your registered email address and contact number via SMS/WhatsApp.
Paste your tracking code below and jump directly to your carrier’s live tracker.
6. Incomplete / Incorrect Addresses & Failed Delivery Attempts
Customer Information Accuracy Obligation
Customers are responsible for providing complete, accurate delivery information—including recipient name, flat/building number, street landmark, correct 6-digit postal pincode, and an active mobile number.
- Full Recipient Legal Name
- Flat, Floor & Building Name
- Prominent Landmark
- Active 10-Digit Mobile Phone
- Accurate 6-Digit Indian Pincode
- Mismatched city vs pincode
- Unreachable or switched-off phone
- Missing door/apartment number
- Unattended gated society delivery
Courier Delivery Attempts Protocol: Couriers will make up to 2 to 3 delivery attempts and attempt telephone contact before initiating a Return to Origin (RTO) back to our facility.
Re-Dispatch Charges: If a package is returned due to incorrect address entry, unreachable contact details, or package refusal, re-dispatch charges must be cleared by the customer before the order can be re-shipped.
7. Package Tampering & Delivery Verification
If the external tamper-evident polybag or branded packaging appears opened, damaged, or severely torn at the time of delivery: DO NOT accept or sign for the package.
8. Shipping Support Desk
For any questions regarding order dispatch status, delayed shipments, or address amendments prior to handover, contact our dedicated operations team:
To: enquiries@mazestw.in Subject: Delayed Shipment Inquiry - Order #[Order Number] Hi Maze Support Team, My order #[Order Number] was confirmed on [Date of Order]. The AWB Tracking Number provided is: [AWB Number] ([Courier Partner Name]). According to the tracking portal, the shipment status has not updated since [Date/Time]. Could you please coordinate with the logistics carrier to expedite this consignment? Customer Name: [Your Full Name] Phone Number: [Your Active Contact Number] Delivery Pincode: [6-Digit Pincode] Thank you!
To: enquiries@mazestw.in Subject: URGENT: Address Correction - Order #[Order Number] Hi Maze Fulfillment Team, I recently placed order #[Order Number] and need to update the delivery address before it is handed over to the courier: Updated Delivery Address: Recipient Name: [Full Name] Flat/Door/Building: [Flat No, Building Name] Street Landmark: [Landmark / Area] City & State: [City, State] Postal Pincode: [6-Digit Pincode] Contact Phone: [Active 10-Digit Phone Number] Please confirm once the shipping label has been updated. Thank you!
Frequently Asked Shipping Questions
SHIPPING FAQCan I change my delivery address after my order is dispatched? ▼
Once a parcel has been manifested and handed to our national courier partner, in-transit address re-routing is generally not permitted by courier carriers for security reasons. If you notice an error immediately after ordering, email us at enquiries@mazestw.in within 2 hours of payment authorization so our warehouse team can update the label before courier handover.
What should I do if tracking says "Delivered" but I haven't received it? ▼
First, check with household members, building security desks, or apartment reception who may have accepted the consignment on your behalf. If the parcel cannot be located, contact us at enquiries@mazestw.in within 24 hours so we can initiate an immediate POD (Proof of Delivery) investigation with the carrier manager.
Do you deliver on Sundays and National Holidays? ▼
While our warehouse fulfillment operations take place Monday through Saturday, national courier networks (Delhivery, Blue Dart) occasionally make deliveries on Sundays in Tier 1 metro regions depending on local hub scheduling. However, Sunday delivery cannot be guaranteed.
Are remote pincodes in Northeast and J&K eligible for express shipping? ▼
Yes. We utilize national air-courier hubs and India Speed Post to service remote northeastern states, Jammu & Kashmir, and island territories. Average delivery windows are 6 to 9 business days.