MAZE PROTOCOL // CONCIERGE & STUDIO DESK REF: CTX-2026-V1 OFFICIAL COMMUNICATIONS // AIZAWL ARCHIVE

Get In Touch

Contemporary streetwear designed with architectural precision. Whether you need sizing advice, dispatch tracking, exchange processing, or press access, our studio desk in Aizawl, Mizoram is at your service.

STUDIO DESK ACTIVE

Local Time: 1:05:23 PM (IST)

Hours: Mon–Sat 10:00 AM – 6:00 PM

Target SLA: Under 24 Hours Response

Official Email Desk enquiries@mazestw.in
Voice / WhatsApp +91 8787324795
Studio Headquarters Aizawl, Mizoram, 796005
Social Archive @mazestw.in ↗
01 // INSTANT CHAT

WhatsApp Direct

Direct real-time concierge for urgent order tracking, garment measurements, and immediate drop questions.

+91 8787324795
OPEN CHAT ↗
02 // OFFICIAL DESK

Official Email Desk

For detailed order queries, exchange documentation, invoices, editorial press, or legal compliance matters.

enquiries@mazestw.in
03 // VOICE LINE

Direct Voice Line

Live telephone support with our studio coordinators during operating hours. Carrier transit and urgent dispatch updates.

+91 8787324795
04 // LOCATION

Studio Headquarters

Maze Streetwear
Bungkawn Vengthar, A-25
Aizawl, Mizoram, 796005, India
Dispatches & Archival Hub
GOOGLE MAPS ↗
TRANSMISSION PROTOCOL // INQUIRY DESK

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OPERATIONS DESK // AIZAWL ACTIVE NODE
Timezone Asia/Kolkata (IST, UTC+5:30)
Coordinates 23.7271° N, 92.7176° E
Elevation 1,132 MASL (Metres)
Operating Days Monday – Saturday
Studio Hours 10:00 AM – 6:00 PM IST
National Holidays Email monitored, voice closed

Fast-Track Inquiries

Tracking an Existing Order?

Orders are dispatched within 24–48 hours. Once manifested, tracking numbers are sent via SMS/Email and trackable on Delhivery, Blue Dart, or India Post.

Size Exchange or Store Credit?

We offer a 7-day post-delivery window for size replacements or digital store credit on pristine, unworn garments. No cash reversals.

Need Immediate Assistance? WhatsApp concierge is fastest.
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STATUTORY GRIEVANCE REDRESSAL

Designated Grievance Officer: Customer Care Lead, Maze Streetwear

In accordance with Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, consumer disputes may be marked Attention: Grievance Officer at enquiries@mazestw.in.

COMMON PROTOCOLS // SELF-SERVICE FAQ

Frequently Asked Inquiries

Quick answers to the most common questions received at our communications desk.

01 // How fast will the concierge desk reply to my message? +
Our concierge desk answers inquiries within 24 business hours (Monday to Saturday, 10:00 AM to 6:00 PM IST). Inquiries submitted on Sundays or national holidays are addressed first thing on the following business morning. For urgent inquiries regarding order dispatch, WhatsApp direct support (+91 8787324795) provides real-time response during operating hours.
02 // Where is my order dispatching from and how do I track it? +
All MAZE garments are inspected, packaged, and dispatched directly from our central fulfillment facility in Aizawl, Mizoram. Dispatches occur within 24 to 48 hours of payment settlement. Once handed over to our national courier partners (Delhivery, Blue Dart, DTDC, or India Post Speed Post), you will receive an automated dispatch notification with your AWB tracking link via email and WhatsApp.
03 // Can I exchange my garment for another size if it does not fit? +
Yes. We offer size exchanges within 7 calendar days of courier delivery confirmation. The garment must be completely unworn, unwashed, unaltered, and returned with all original neck tags, care labels, and packaging intact. If your desired replacement size is out of stock in the archive, you will be issued digital store credit vouchers with 1-year validity.
04 // Can I update my delivery address or phone number after placing an order? +
Address modifications can be accommodated only if requested within 2 hours of placing your order, before our warehouse team generates the courier shipping label. Please message our WhatsApp desk immediately with your Order Number and corrected address details.
05 // What payment methods are authorized on mazestw.in? +
We accept 100% secure prepaid digital settlements powered by PayU India, including UPI (Google Pay, PhonePe, Paytm, BHIM), major credit & debit cards (Visa, MasterCard, RuPay), and Net Banking across all premier Indian banks. To maintain streamlined dispatch precision, Cash on Delivery (COD) is not offered.
06 // Can I visit the Aizawl design studio in person? +
Our facility at Bungkawn Vengthar operates primarily as our central design studio, archives vault, and fulfillment warehouse. While we love meeting members of our community, studio visits and editorial pull appointments must be requested at least 48 hours in advance via enquiries@mazestw.in.
MAZE STOREFRONT POLICIES Review our complete operating guidelines, legal standards, and terms.