No cash, bank, or UPI reversals. Approved returns are compensated via digital store credit vouchers or direct size exchanges.
02 // INITIATION TIMEFRAME
7 Calendar Days
Requests must be logged within 7 days from courier delivery confirmation. Submissions after 7 days will not be reviewed.
03 // GARMENT INTEGRITY
Pristine & Unworn
Must be unworn, unwashed, and unaltered with all woven neck labels, care tags, stickers, and original polybags intact.
04 // DAMAGE / DEFECTS
48-Hour Report Window
Transit damage or incorrect deliveries must be reported within 48 hours of delivery with photo or unboxing video proof.
At Maze Streetwear (https://mazestw.in), we prioritize precision craftsmanship and premium streetwear standards. If you are not satisfied with your purchase, please review our comprehensive policy regarding returns, size exchanges, and store credit.
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1. Store Credit Only (No Cash Refunds)
Non-Monetary Compensation Protocol
We do not issue monetary refunds to original payment methods, bank accounts, UPI IDs, or cash. All approved returns are compensated exclusively via Store Credit (issued as a digital gift voucher or store credit code) or an Exchange for an alternate size/garment of equivalent value.
✓ APPROVED REMEDIES
Digital Store Credit Code
Size or Garment Exchange
No expiration on Store Credit
✕ NON-ISSUABLE PAYOUTS
No Cash Refunds
No Bank Account Reversals
No UPI ID Reversals
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2. Return & Exchange Window
7 Calendar Days Window Rule
Return and exchange requests must be initiated within 7 calendar days of the date the package is marked as delivered by the courier partner. Requests submitted after 7 days will not be reviewed.
LIFECYCLE TIMELINE
Day 0 // Delivery
Shipment marked delivered by courier tracking timestamp.
Days 1–7 // Eligible
Submit email request to enquiries@mazestw.in for review.
Day 8+ // Ineligible
Return requests will not be reviewed or processed.
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3. Eligible Return & Exchange Conditions
To qualify for store credit or an exchange, garments must satisfy all of the following requirements:
[01] UNWORN CONDITION
Completely Unused & Unwashed
The item must be completely unused, unwashed, unaltered, and undamaged in any manner.
✓ ZERO SIGNS OF WEAR
[02] BRANDING INTEGRITY
All Original Tags Attached
The product must retain all original branding, including woven neck labels, care tags, aesthetic hangtags, stickers, and polybags intact.
✓ LABELS & STICKERS INTACT
[03] PACKAGING COMPLIANCE
Original Protective Wrapping
The garment must be folded and packaged in its original protective wrapping and protective polybag.
✓ FOLDED & SHIELDED
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4. Rejection Criteria
Items returned that fail our quality inspection will be rejected immediately. Common reasons for rejection include:
[01]
Cosmetic & Staining Traces: Visible traces of makeup, cosmetics, fake tan, food, or oil stains.
[02]
Scent Alterations: Scent alterations, including perfume, cologne, body odor, smoke, or detergent wash fragrance.
[03]
Missing Labels & Tags: Missing labels, torn packaging, or detached swing tags.
[04]
Late Damage Notification: Failure to report damage or defective pieces within the mandatory 48-hour post-delivery window.
[05]
Delayed Transit: Return packages received or processed after 30 days from the initial request approval date.
NOTE ON NON-COMPLIANT RETURNS
Any package received that violates our condition or hygiene guidelines will be rejected. The item will be returned to the customer at their sole expense, and no store credit will be issued.
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5. Shipping Costs, Taxes & Deductions
DEDUCTIONS FROM STORE CREDIT
For standard returns, the store credit value issued will exclude the original outbound shipping fee, reverse return shipping charges, and applicable courier freight taxes.
Calculated on Net Garment Value
EXCHANGE SHIPMENTS
When exchanging an item for another size or style, the customer is responsible for covering the shipping cost for dispatching the replacement garment prior to shipment.
Prepaid Replacement Dispatch
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6. Transit Responsibility & Customer Obligations
We are not liable for parcels that are lost, damaged, or delayed during return transit back to our fulfillment facility.
•Customers returning items must ensure the product is packed securely in tamper-evident packaging.
•Customers must use a recognized, traceable courier service (e.g., Delhivery, Blue Dart, Speed Post) and provide valid tracking details upon handover.
•We strongly recommend purchasing transit insurance for high-value apparel shipments.
In the rare event that your order arrives damaged, defective, or incorrect:
Inspect immediately: Inspect your parcel immediately upon arrival.
Contact within 48 Hours: Contact our support desk at enquiries@mazestw.in within 48 hours of delivery.
Visual Evidence: Attach clear, high-resolution photographs or an unboxing video showing the damage, tags, and shipping label.
Written Authorization: Do not ship any items back before receiving written return authorization from our team.
100% Brand Logistics Coverage: Once verified, we will cover all return shipping and replacement dispatch costs for damaged or incorrect garments. The defective piece must still be returned in its original condition with all tags attached to qualify for exchange or store credit.
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8. How to Request an Exchange or Return
STEP 01
Email Support Desk
Email enquiries@mazestw.in with the subject line: Return Request - Order #[Your Order Number].
STEP 02
State Order Specifications
State your registered customer name, phone number, the specific garment, and whether you are requesting an exchange (specify replacement size) or store credit.
STEP 03
Await Written Authorization
Await approval and shipping instructions from our operations desk before sending any merchandise.
STEP 04
Courier Dispatch & AWB Notification
Once your shipment is handed over to the courier, email us the courier name and valid Air Waybill (AWB) tracking number.
QUICK EMAIL TEMPLATE
To: enquiries@mazestw.in
Subject: Return Request - Order #[Your Order Number]
Registered Customer Name: [Your Name]
Registered Phone Number: [Your Phone]
Order Number: [e.g. #1042]
Garment Item(s): [e.g. Maze Heavyweight Oversized Tee - Vintage Black]
Request Type: [Exchange for Size M / Store Credit]
Reason for Request: [e.g. Size Exchange / Fit Adjustment]
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9. Customer Support Desk
Maze Streetwear Concierge Desk
Our dedicated support team handles return authorizations, sizing guidance, and store credit dispatches.
